Welcome to eCounterman.
Meet your new eCounterperson
Meet
your new eCounterman
Open 24/7, never miss an order again.
Text or call eCounterman is always available.
YOUR CUSTOMERS ARE CALLING. CAN YOU ANSWER THEM ALL?
Your Parts Professionals are helping customers at the counter, looking up parts and processing orders. Meanwhile, the phone keeps ringing.When customers wait too long—or don't get an answer—the opportunity may not wait with them.
after being kept on hold too long¹
to a competitor that responds faster¹
order during the call²
eCounterman works alongside your Parts Professionals
to handle routine customer conversations by phone and text.
BUILDS THE ORDER
Answers calls and texts so customers get help to never miss an order
FINDS & QUOTES PARTS
Gathers vehicle information, finds the right products, and provides customer-specific pricing.
*eCounterman will instantly hand off to a Parts Professional with full context when needed (e.g., special orders)
PLACES THE ORDER
Takes orders and suggests relevant add-ons to help customers get everything they need for the job. Then places the order for will call or delivery.
MORE WAYS FOR CUSTOMERS TO REACH YOUR COUNTER
Not every customer wants to communicate the same way. eCounterman lets customers interact with your store after hours by phone or text to ask questions, look up parts, check pricing and availability, and place orders. This eliminates the need to put customers on hold.
Call it in
- Answers incoming customer calls with caller ID
- Recognizes callers and customer information
- Gathers vehicle details
- Keeps parts requests moving without waiting for an available Parts Professional
Text it in
- Customers can place parts requests by text
- Keeps the conversation going from their phone
- Makes ordering faster and more convenient
- Creates more opportunities for your store
Don't just find the part
Help complete the job
Recommending Add-ons
WATER PUMP → GASKET → THERMOSTAT → COOLANT → BELT
eCounterman can recommend relevant add-ons based on the customer's request, helping customers get what they need while creating opportunities for more complete orders.
And if you don't have it
YOUR STORE → ANOTHER BRANCH → WAREHOUSE
eCounterman can source from another location rather than ending the conversation at "out of stock."
FROM VEHICLE TO PART WITHOUT THE BACK-AND-FORTH.
Talk or text
- Text a photo voice to text your VIN or license plate to help identify the vehicle.
Multiple Vehicles
- Remembers last vehicle you called about and can order for multi-vehicles in one conversation.
PICK UP WHERE YOU LEFT OFF
- Recognize existing quotes, tickets and orders so returning customers don't have to start over.
“eCounterman is like adding five expert countermen to our team overnight.”
KNOW WHAT
eCounterman IS DOING
See the Calls.
See the Sales.
See the ROI.
Your dashboard gives management visibility into eCounterman activity and performance. Calls answered, customers helped, AI-generated sales, conversion rates, human handoffs, sales dollars, ROI. And when someone looks up a part but doesn’t buy? That opportunity doesn’t have to disappear.
eCounterman can create a history your team can use to follow up.
eCounterman Dashboard
How Many Sales Opportunities Are Hiding In Your Phone Calls?
When your team is busy, calls get put on hold, customers hang up, and opportunities get missed. eCounterman add-ons AI-powered sales—helping customers faster while giving you visibility into every conversation.
Too Many Calls
Your team can't answer everyone at once.
Customers on hold
Long waits can become lost opportunities.
After-hours demand
Customers still need parts when the counter closes.
No call visibility
You know the phone is busy - but not always what those calls are producing.
BUILT TO WORK YOUR WAY.
Your store stays in control
Choose when and how eCounterman works.
- Let employees answer first.
- Cover overflow calls.
- Answer after hours.
- Customize greetings.
- Serve customers in English, Spanish or French.
Request Beta Counter Access
No Training. No Setup. eCounterman seamlessly integrates with all automotive aftermarket management systems.