Customer Service
EVERY CUSTOMER SHOULD EXPECT GOOD SERVICE
“We are committed to providing you excellent customer service.”
- Our excellent customer service policy is to answer the phone in 2-3 rings, plus you can live chat online, email and create your own case through portal access. You are always answered by an experienced team member.
- We take ownership in assisting every customer concern or problem.
- We are dedicated to your satisfaction by following up to ensure the issue is solved.
- We listen to our Customer’s suggestions for new products and services.
- We encourage input from our team members to increase our efficiencies and processes.
- We strive to be the best service-oriented company in the industry by going above and beyond for our Customers.
"We strive to maintain our innovative, go-forward focus on leading technology advances that keep our customers competitive... We will continue to raise the bar in achieving excellent customer service and helping our customers increase efficiencies and profitability."
Departments
Autologue
800-722-1113
Direct Line 800-722-1113
(Extensions below)
Name
Bedore, Tom
Marrujo, Serena
Jaime@autologue.com tbedore@autologue.com smarrujo@autologue.com
Ext
297
218
eProduct Support Line
877-569-5826
ACL
800-962-0358
Name
Rash, Gary
Duden, John
grash@autologue.com jduden@autologue.com
Ext
294
242
Autologue Mexico
011-52-664-900-6073
Name
Gonzales, Salvador
Magallanes, Alex
sgonzalez@autologue.com amagallanes@autologue.com
Ext
304
303
Southeastern Express
(Series 12 service)
800-722-1113
(Extension below)
Name
Lake, Isdra
ilake@autologue.com
Ext
261
AIS
800-741-4045
Direct Line 800-962-0358
(Extensions below)
Name
Rash, Gary
Schnabel, Steve
Lake, Isdra
tflavia@autologue.com grash@autologue.com sschnabel@autologue.com ilake@autologue.com
Ext
214
294
Datatron
800-747-9611
Name
Christensen, Jay
jchristensen@autologue.com
Ext
293
SBC
800-829-4722
(Extensions below)
Name
Winston, Nadine
McCormick, Jessica
Konter, Gary
nadinew@autologue.com jessicak@autologue.com garyk@autologue.com
Ext
256
591
AutoCube
800-962-0358
Name
Quinn, Tony
tquinn@autologue.com
Ext
298
PartsWatch Support
973-756-1200
(Extensions below)
Name
PartsWatch Support
Rowland, Reahna
Rozsa, John
Rogers, John
Quick, Traci
Asla, Sara
pwsupport@partswatch.com rrowland@partswatch.com jrozsas@partswatch.com jrogers@partswatch.com tquick@partswatch.com sasla@partswatch.com
Ext
819
651
629
302
658 653
Autoease Support
973-756-1200 Ext: 821
Name
AutoEase Support
Ford, Dale
Langston, Don
aesupport@partswatch.com dford@partswatch.com dlangston@partswatch.com
Ext
821
426
421
Maccel Support
973-756-1200
(Extensions below)
Name
Maccel Support
mclsupport@partswatch.com
Ext
820
